Refund policy

At Little Miss Natusch, each sock puppet kit is lovingly prepared and packed with care. If something isn’t quite right with your order, please get in touch so we can help.

Damaged, faulty, incorrect or incomplete orders

Please check your order when it arrives. If your kit is damaged, faulty, missing any of its listed contents, or you have received the wrong product, email littlemissnatusch@gmail.com as soon as reasonably possible.

Include your order number, a description of the problem and, where helpful, photos. If you cannot provide photos, please still contact us.

We will work with you to provide an appropriate remedy under the New Zealand Consumer Guarantees Act 1993. Depending on the circumstances, this may include supplying a missing piece, repairing or replacing an item, or providing a refund.

Where the law gives you the right to choose a refund or replacement, we will honour that right. Nothing in this policy limits your rights under the Consumer Guarantees Act.

Change of mind

We do not offer refunds or exchanges for change of mind, including choosing the wrong character or deciding you no longer want the kit.

Please check your selection and order details carefully before completing your purchase. This does not affect your rights if a product is faulty, damaged or does not match its description.

Problems with delivery

If your order arrives damaged or has not arrived within the expected delivery timeframe, please contact us. We will investigate with the courier and work with you to resolve the issue.

Returning an item

Please contact us before posting anything back so we can provide the return address and explain the next steps. In some cases, a return may not be necessary.

If a return is needed because an item does not meet the consumer guarantees, we will arrange return delivery or reimburse reasonable return postage costs.

You do not need the original packaging to exercise your rights for a faulty product, but please package any returned items securely.

Refunds

Refunds will be issued to the original payment method. We will confirm when your refund has been processed. Your bank or payment provider may take additional time to make the funds available.

Contact

For help with your order, email littlemissnatusch@gmail.com.