Privacy policy

Little Miss Natusch respects your privacy. This policy explains how we handle personal information when you shop with us, visit our website, subscribe to emails, leave a review or contact us.

We are a New Zealand sole trader business based in Tauranga and handle personal information in accordance with the Privacy Act 2020.

NZBN: 9429053988812
Email: littlemissnatusch@gmail.com

Information we collect

We collect information needed to operate our store, including:

  • Your name, contact details, billing and delivery addresses.
  • Order details, payment confirmations and purchase history.
  • Account information, enquiries and messages you send us.
  • Reviews, display names and photos you choose to submit.
  • Email subscription preferences and engagement information.
  • Technical information, such as your IP address, browser, device and website activity, collected through cookies and similar technologies.

Payment providers process your payment details. We do not store your full credit or debit card details ourselves.

We collect information directly from you, automatically through our website, and from providers involved in payments, delivery and store services.

Providing information is optional, but without essential contact, payment and delivery details, we may be unable to fulfil your order.

If someone supplies your details for a gift delivery, we will take reasonable steps to notify you where required by law.

How we use your information

We use personal information to:

  • Process payments, fulfil orders and arrange delivery.
  • Send order updates and respond to enquiries.
  • Manage customer accounts, review requests and submitted reviews.
  • Send marketing emails where you have consented.
  • Operate and improve our store.
  • Prevent fraud and meet legal and record-keeping obligations.

We do not sell your personal information for money.

Shopify and service providers

Our store is hosted by Shopify, and payments are processed through Shopify Payments and its payment-processing partners.

We share relevant personal information with service providers where needed to operate our store, including providers of:

  • Website hosting, checkout and payment processing.
  • Courier and delivery services.
  • Email communications and marketing.
  • Product reviews and review-request emails.
  • Embedded social media content.
  • Accounting and professional services.

These providers receive information relevant to the services they provide. We may also disclose information where required or permitted by law.

Some providers store or process information outside New Zealand. We take reasonable steps to meet our obligations under the Privacy Act 2020, including appropriate safeguards where required.

Where Shopify enhanced services, including Shopify Network Intelligence, are enabled, Shopify may combine information about your interactions with our store with information from other merchants and Shopify to support personalisation, performance, fraud protection and advertising-related services.

Shopify is responsible for its processing for those enhanced services. Read the Shopify Consumer Privacy Policy or visit the Shopify Privacy Portal for more information and applicable privacy choices.

Marketing emails and reviews

Where you have consented, we may email you product news, creative ideas, offers and updates. You can unsubscribe using the link in a marketing email or by contacting us.

Where enabled, our email tools track engagement, such as opens and link clicks, to help improve our communications.

We use a review service provider to send review requests after orders and manage submitted reviews. Leaving a review is optional, and you can unsubscribe from review requests using the options in those emails.

Reviews, display names and photos you submit may appear publicly on our website. Your email address is not displayed with your review. Please avoid including sensitive information or children’s identifying details, and only share photos you have permission to use.

Unsubscribing from marketing or review requests does not stop essential messages about your orders or enquiries.

Cookies, social media and external links

Our website uses cookies and similar technologies for the shopping cart, checkout and other store features. Depending on the services enabled and your privacy choices, they may also support analytics, personalisation and advertising.

You can manage cookies through your browser and any privacy controls on our website. Disabling some cookies may affect store functionality.

Embedded social media content and external websites may process information under their own privacy policies. Please review those policies when using their services.

Security and retention

We take reasonable steps to protect personal information against loss, misuse and unauthorised access, alteration or disclosure. No online system can guarantee complete security.

We retain information only for as long as needed for the purposes described here, including legal, tax and record-keeping requirements. When information is no longer needed, we take reasonable steps to securely delete or dispose of it.

We will notify affected individuals and the Office of the Privacy Commissioner of privacy breaches where required by law.

Your privacy rights

You can request access to personal information we hold about you or ask us to correct it by emailing littlemissnatusch@gmail.com.

We may need to verify your identity and will respond within the timeframes required by law. If we decline a request, we will explain why and any available next steps.

You can also request deletion, although some information may need to be retained for lawful purposes.

If you have a privacy concern, please contact us first so we can try to resolve it. You can also complain to the New Zealand Office of the Privacy Commissioner at privacy.org.nz.

Children’s information

Our kits are designed for children, but purchases should be made by an adult. We do not intentionally ask children to provide personal information directly.

Please contact us if you believe a child has provided personal information so we can assess and address the situation.

Updates and contact

We may update this policy as our services, practices or legal obligations change. The latest version will be available on our website, with the updated date shown above.

Little Miss Natusch
Tauranga, New Zealand
NZBN: 9429053988812
Email: littlemissnatusch@gmail.com